Refund Policy

Last Updated: June 30, 2026  |  Effective Date: June 30, 2026

This Refund Policy explains the conditions under which InsaneAlgo may issue refunds for purchases made on insanealgo.com. Please read this policy carefully before completing any purchase.

Table of Contents

  1. Overview
  2. Digital Products
  3. Browser Extensions
  4. Desktop Software
  5. Bundle Purchases
  6. Subscriptions
  7. Lifetime Licenses
  8. Refund Eligibility
  9. Non-Refundable Situations
  10. How to Request a Refund
  11. Technical Issues
  12. Chargebacks
  13. Processing Times
  14. Fraud Prevention
  15. Contact Us
  16. Policy Updates

1. Overview

InsaneAlgo develops and sells digital software products. Because all products are delivered digitally and made available immediately upon purchase, the following principles apply:

  • Digital products are generally non-refundable once delivered.
  • Refund eligibility depends on the specific product purchased — not all products share the same refund terms.
  • Browser extensions (Maps Lead Finder, WA Harvest, CardScan AI) are non-refundable.
  • Desktop software may qualify for a refund under the specific conditions outlined in this policy.
  • Future SaaS or subscription products may be governed by separate or additional refund terms stated at the time of purchase.

By completing a purchase on insanealgo.com, you confirm that you have read and accepted this Refund Policy.

Browser extension purchases (including Maps Lead Finder, WA Harvest, and CardScan AI) are final. Please review the product description, documentation, compatibility requirements, and features carefully before purchasing.

2. Digital Products

All products sold by InsaneAlgo are digital goods. Because these products are delivered electronically and made available immediately following purchase, all sales are generally final.

Refunds are only provided where:

  • expressly stated in this policy for the specific product type purchased, or
  • required by applicable consumer protection law in your jurisdiction.

We encourage all customers to review product documentation, feature lists, system requirements, and compatibility information prior to purchase. If you have pre-purchase questions, contact us at support@insanealgo.com before completing your order.

3. Browser Extensions

The following InsaneAlgo browser extensions are non-refundable:

  • Maps Lead Finder
  • WA Harvest
  • CardScan AI

All browser extension purchases are final. Because these are digital products that are delivered and accessible immediately upon purchase, no refunds will be issued after payment is completed.

Before purchasing a browser extension, customers are encouraged to:

  • Review the full product documentation and feature list on the product page.
  • Verify compatibility with their browser version and operating system.
  • Customers are encouraged to try any available demo, screenshots, documentation, or videos before purchasing.
  • Contact our support team with any pre-purchase questions at support@insanealgo.com.

Exceptions

Refunds for browser extension purchases will only be considered in the following limited circumstances:

  • Duplicate payment — you were charged more than once for the same order.
  • Incorrect amount charged — you were charged an amount different from the displayed purchase price due to an error on our part.
  • Required by applicable law — where a refund is mandated by consumer protection legislation in your jurisdiction.

Dissatisfaction with results, incompatibility with unsupported platforms, or a change of mind do not qualify for a refund under this section.

4. Desktop Software

InsaneAlgo desktop software products may qualify for a refund, subject to the following conditions:

  • The refund request must be submitted within 14 days of the original purchase date.
  • The software must be experiencing a critical technical issue that prevents it from functioning as described, which our support team has been unable to resolve.
  • You must have contacted our support team prior to submitting the refund request, providing sufficient detail and allowing reasonable time for investigation.
  • Refunds are not available where the software operates substantially as described on our website., dissatisfaction with results, or features that fall outside the product’s documented scope.
  • The 14-day window begins on the date of purchase, regardless of when the software was first used.

5. Bundle Purchases

When multiple products are purchased as a bundle:

  • The bundle is treated as a single transaction. Partial refunds for individual products within a bundle are not available. A bundle is treated as a single purchase.
  • To qualify for a refund on a bundle, the refund conditions must be met for the bundle as a whole.
  • If a bundle includes browser extensions, those products remain subject to the Browser Extension refund policy outlined in Section 3 above, and are non-refundable.

6. Subscriptions

For any InsaneAlgo products offered on a subscription basis:

  • Subscription fees already paid are generally non-refundable.
  • You may cancel your subscription at any time. Cancellation prevents future billing but does not entitle you to a refund for the current or any previously billed period.
  • Access to the product will remain active until the end of the current billing cycle following cancellation.
  • Exceptions may apply where required by law or where a billing error has occurred on our part.

7. Lifetime Licenses

Lifetime license purchases grant perpetual access to the product version available at the time of purchase, along with any updates covered under the license terms.

  • Lifetime licenses are non-refundable except in cases of a verified critical defect that InsaneAlgo is unable to resolve, or where required by applicable law.
  • A “lifetime” license refers to the commercially supported life of the product, not the customer’s personal lifetime.
  • InsaneAlgo reserves the right to discontinue a product. In such cases, customers will be notified and alternative arrangements may be offered at InsaneAlgo’s sole discretion on a case-by-case basis.

8. Refund Eligibility

A refund request may be considered if one or more of the following conditions are met:

  • You were charged more than once for the same order (duplicate payment).
  • You were charged an amount that differs from the advertised price due to a billing error on our part.
  • The product has a critical defect that prevents it from functioning as described, which our support team has been unable to resolve within a reasonable timeframe (desktop software only).
  • A refund is required by applicable consumer protection law in your jurisdiction.

All other refund requests, including those based on a change of mind or dissatisfaction with results, will not be approved.

9. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Change of mind or no longer needing the product.
  • Failure to read the product description, documentation, or compatibility requirements prior to purchase.
  • Inability to use the product due to insufficient technical knowledge or lack of familiarity with the platform.
  • User error during setup, configuration, or day-to-day use.
  • Failure to achieve expected business results, leads, or outcomes.
  • Poor lead quality or data results caused by third-party platforms, including Google Maps or similar services.
  • Changes to Google Maps, WhatsApp, or any other third-party platform that affect product functionality.
  • Third-party API changes, deprecations, or service disruptions outside of InsaneAlgo’s control.
  • Browser updates that alter compatibility or behaviour.
  • Internet connectivity issues, slow speeds, or network configuration problems.
  • Browser configuration issues, conflicting extensions, or unsupported environments.
  • Feature requests or desired functionality not currently implemented in the product.
  • Purchasing a browser extension (see Section 3).
  • Subscription fees for billing periods already commenced or completed.
  • Requests submitted after the applicable refund window has expired.
  • Failure to install available product updates.
  • Failure to follow the installation guide or documentation.

10. How to Request a Refund

To submit a refund request, email support@insanealgo.com with the following information:

  • Your order ID or purchase confirmation number.
  • The email address used at the time of purchase.
  • The product name and the reason for your refund request.
  • For technical issues, include supporting information as described in Section 11 below.

Refund requests that do not include the above information may be delayed or declined. InsaneAlgo reserves the right to request additional verification before processing any refund.

11. Technical Issues

If your refund request is based on a technical issue with the product, you must first contact our support team and allow reasonable time for us to investigate and attempt a resolution.

When reporting a technical issue, please include all of the following:

  • Browser version (e.g., Chrome 125.0.6422.112)
  • Operating system and version (e.g., Windows 11, macOS Sonoma)
  • Extension version (visible in your browser’s extension manager)
  • Screenshots or screen recordings clearly showing the issue
  • Order ID or purchase confirmation number
  • A description of the steps taken and the behaviour observed

Refund requests citing technical issues without this information, or without prior contact with support, will not be processed until the required details are provided.

12. Chargebacks

We encourage customers to contact us before initiating a payment dispute so we can attempt to resolve the issue quickly.

  • If you have a concern about a charge, please contact us at support@insanealgo.com before filing a dispute with your bank or payment provider. We will make every effort to resolve the matter promptly and fairly.
  • Customers who initiate unwarranted chargebacks may be prohibited from making future purchases on insanealgo.com and may have their active licenses suspended pending resolution.
  • InsaneAlgo reserves the right to dispute fraudulent or unwarranted chargebacks and to provide relevant transaction evidence to the payment processor.

13. Processing Times

Once a refund has been approved, the following estimated timelines apply. Processing times are estimates and may vary depending on your payment provider or financial institution.

Payment MethodEstimated Processing Time
Credit / Debit Card5–10 business days
PayPal3–5 business days
Bank Transfer7–14 business days
Other Payment MethodsUp to 14 business days

InsaneAlgo will notify you by email once a refund has been approved and processed. If you do not receive confirmation within the above timeframe, please contact your payment provider before reaching out to us.

14. Fraud Prevention

InsaneAlgo takes refund fraud seriously. The following measures are in place to protect the integrity of our products and services:

  • We reserve the right to deny any refund request where fraud is suspected, including cases involving misrepresentation, coordinated abuse, or patterns inconsistent with legitimate use.
  • Abuse of this refund policy — including repeated refund requests across accounts or purchases — may result in account suspension and loss of access to all InsaneAlgo products.
  • Fraudulent refund requests may result in immediate termination of the associated license key, with no obligation to issue a replacement.
  • InsaneAlgo cooperates with payment processors and, where necessary, law enforcement in cases of suspected fraud.
  • We reserve the right to verify purchase information before processing any refund request.

15. Contact Us

For refund requests or questions about this policy:

InsaneAlgo
Email: support@insanealgo.com
Website: https://insanealgo.com

We aim to respond to all refund enquiries within 2 business days.

16. Policy Updates

  • InsaneAlgo may update this Refund Policy from time to time as our products, payment processors, or legal obligations change.
  • Updated versions of this policy become effective immediately upon publication on this page.
  • The latest version of this Refund Policy will always be available at insanealgo.com/refund-policy.
  • Continued use of InsaneAlgo products following a policy update constitutes acceptance of the revised terms.

17. Consumer Rights

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws that cannot be excluded by contract.

This Refund Policy is part of InsaneAlgo’s Legal Center. See also: Privacy Policy, Terms of Service, and Cookie Policy.